They again declined our claim saying you can’t place the claim for the same thing despite it being an accident. What I’m reading here is that it’s worthless! I’ll never buy their garbage again. Same! He also told me I would hear from Bobs in a couple days. Why would I missed matched furniture. Furniture Store CEO Discusses Peeling “Bonded Leather” Furniture After three-and-a-half years, the material on the sectional Michael bought from Jerome’s Furniture … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bob's Discount Furniture Customer Service. To learn more about the ways to appreciate the reviewer please visit This field is for validation purposes and should be left unchanged. You may contact me at lorelied2002@***.com or quioara84@***.com Thank you, I to in Illinois would join this suit!Yes please myself and a friend. Essentially, putting a sister joist to hold he full weight of the furniture. I just gave up after a while and it is still broken. After 25min on hold, finally got someone who only went ahead and said “although you hurt your knee on it, your knee did not cause the damage”, Then I went on to say right but clearly that is not suppose to be sticking out, their response was “that damage is suppose to happen from use, it does not protect it from the quality of the product”. When I filed a claim, they rejected it because “it wasn’t ACCIDENTAL.” They also told me I would not be able to file for another claim and this case would be closed. Bob's Furniture must be aware of the scam, but it is receiving a kickback from Guardian and is pushing this scam on it's customers. same for me. They said not covered. Add me. 117 reviews of Acceptance Now "After being denied credit at the Ashley Furniture Store in Schaumburg, and being denied once again from GE Capitol due to not having sufficient credit history, I noticed a area in the store where a rep by the name of Fran sat representing Acceptance Now. The same happened to me. The real kicker? I had the worst experience with Bob’s Discount Furniture when I tried to submit a claim against the Goof-Proof warranty. It hasn’t even been 2 years since I purchased this and it already got damaged. Been 30 days only since I was convinced to get this bed and among other accessories that I don’t need and decided to return a week after (pillows and bed protectors) but couldn’t get hold of anyone. Bob’s sells this knowing that no one will ever be able to get any repairs covered. Making it worse !! We simply sat and let the power do the work. as I was taking pictures of the damage to submit for a goof proof claim, I noticed that there was a crack running down one of the legs of a single chair. Bob's Discount Furniture is an American furniture store chain headquartered in Manchester, Connecticut.Bob's Discount Furniture was founded in 1991 with its first store in Newington, Connecticut and is ranked 12th in sales among United States furniture stores according to Furniture Today's list of Top 100 Furniture Stores. Yes I purchased a bunk bed set with the step and draws for my boys the bed only last about 1 year they came out twice to fix the rail which was drill into hard the bed rail was never the same I had to throw it out waste of time and money. Pedestal on bedroom set broke imm and they didnt honor. Bob’s Discount Furniture has 55 stores in 11 states, including nine Connecticut locations. I also purchased the goof proof when I got my sofa. I called a few times but no response. finally shows up (IT IS NOW FEBRUARY ) he tells us it is not a manufacturing problem and will have to be reviewed which will take another 15 days and then another 15 – 30 days to get it fixed. My issues was like that , I called them and told them bugs were in my headboard and the representative told me you probably got them from our warehouse . We tell you about cash you can claim every week! WHAT CAN YOU CLAIM The sleeper part falls in the frame which can be very unsafe for anyone. I was deny of 2 claims 2020 summer and just not received my rejection email in regards of my couch that has the wooden frame inside sticking out the back which I later bang with my knee and caused it to bleed.
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We have not yet had to make a claim, but I am quite disturbed at how the salesman pushed it on us. to look at it. The goof proof is nothing but a huge pyramid scheme to get more money and everyone gets a cut except the customer. Im waiting on a call back from them now,as a matter of fact.. Bob’s Discount Furniture's mission is to help as many schools and nonprofits in the communities they serve. I would like to be added. Which is completely unreasonable since we paid for them to put it together…. Furthermore, I had to throw away the couch (we got a couch and loveseat set) because Bob’s would not honor the Goof-Proof warranty. As a result of all this, Glover says the Goof Proof warranty’s value is “materially less” than the defendant represents. Bob’s Discount Furniture Doesn’t Honor ‘Goof Proof’ Warranty, Alleges Class Action Lawsuit, Ikea Class Action Claims Dresser Recall Fell Short, Costco’s Dining Sets Recalled Over Fall Risk. However, this can result in some functions no longer being available. I called to find out why no one never returned to fix my bed and was told that incorrect information was input into the computer. The bench for the table ripped at the seam after 2 months and we were told it was not covered by goof protection. I purchased ‘goof proof’-a pet had an accident on the couch. By the time Bob's showed up, it was a few months after the 12 months. My dog scratched cushion told normal wear and tear. Specifically asked if pet and child damage was covered, assured yes. Ridiculous, My daughter was wearing boots at Halloween that had a metal buckle on the outside around the ankle. THEY WOULD NOT HONOR MY REQUEST. I asked if I could get another one she said no because it has already been delivered and in my home . I will NEVER purchase anything from BOBS again, I suggest no one does. Do not buy this plan! Add me! Username and password will be sent to you via email. COMPANY FULL OF EXCUSES. Then i had a stain on my sofa and even bought the special cleaner the same salesman sold me when i purchased everything. This warranty is useless. In 2013, Serta sent a demand letter claiming Bob’s falsely compared their memory foam to competing mattresses.In response, Bob’s agreed to pull that ad off TV. We recently purchased a leather sofa and recliner and the Goof Proof warranty. Hi I'm glad to find someone with pretty much the same issue that I just had against Bob's furniture here in Queens New York. I purchased a GOOF PROOF contract when I purchased a five piece electrical reclining leather couch sectional package. Were they not have taken the claim because it was on multiple chairs? They declined the claim saying we didn’t say accident and it was wear and tear. Our furniture has broke 5-6 times. Please add me. The lawsuit alleges one count of false advertising and one count of deceptive trade practices. I spent multiple hours and calls trying to plead my case, no luck. And it's easy to fit in the entire fam with a living room set or plenty of reclining furniture to go 'round. I had a stain on a couch I purchased 12 years ago from Bob’s and they couldn’t clean it. as I was taking pictures of the damage to submit for a goof proof claim, I noticed that there was a crack running down one of the legs of a single chair. I called to submit a claim regarding a spring issue on the couch, I was denied service or replacement. Bobs Discount Furniture - Bob's furniture customer service *** worse than their furniture. Ive already had the table top replaced once and its the same issue as the first. How can a product of 1.5 years be a wear and tear and not an accident? I am not an attorney. No one would honor the frame defect on it so we eventually had to throw it out. I read the contract that clearly states the issue is covered. I purchase 2 brdrm set In April 2019. I having a problem now with my mable table it has cracked…, I brought a sofa and love seat from Bobs and in no time the seating started ripping on both couches the arms were made out of cardboard and they always turned down my claim this is a terrible company to purchase anything from it looks good in the showroom but their furniture is trash I would have went somewhere else had I known this ahead of time. I will never make a purchase from this store again and have advised friends against making a purchase as well. Please add me to this class action against BOB’S DISCOUNT case 1:20-cv-10924. I am way much interested in joining this class action lawsuit. It states in the original paperwork that “goof proof” extends the manufacture warranty. There is no appeal there’s no further conversation, just a flat denial. Reason they gave me was because it seems it was not an accident and just misuse! “Not noticing a stain or damage on the day it occurred is a common circumstance, especially if the furniture is used by other persons within a household and not exclusively by the warranty holder,” Glover’s complaint says. My daughter purchased a sectional sofa and has been fighting them to honor the warranty after several issues. Anothe scam by a company that makes crap furniture. Terrible customer service. Placeholders.enable(); Purchased a sectional from Bob’s in 2019. Purchased as a set. I received partial furniture and yet is forced to make payments on remaining furniture that o have yet to receive. Second time made purchase from Bob’s told salesperson didn’t want it, it was no good, didn’t honor claim. We used Bob’s for our living room set twice in the last 6 years. You can find locations in 16 states. Plaintiff Renal Glover says the Goof Proof warranty is marketed and sold to protect against furniture damage such as food and beverage stains, pen marks, tears, and punctures. But this was the store in New Jersey. I purchased a bobs power leather recliner couch and a leather recliner. I love the salespeople at my store and one of the managers is great!!! Both complaints were refused. Triccim@***.com, Please contact me Debbie I'm pissed w bobs *** goof proof *** 1-51*-***-**** Greg kramer let's get the class action suit started. Filed a claim was denied because, even though structural damage should be covered, it had to be an “accident”. Add me my couch bed broke they delived a 6 foot box to fix bed it sat in my living room for 5 months i feel over now the love seat broke n my dinning chair broke they refused to come out. She's very personal and will make sure whatever question or concern you have, she will make sure it's answered. I called Guardian because one side of the wood base got damaged as well as the stitching. Never again will I buy warranty. The chain’s only New Haven area store is in Orange. You must contact the Add me please I brought a Broyhill Living Room Set.Had it for five years it wasn’t worth nothing cheap made. Please add me. With months the sides of the table was LITERALLY peeling. The refused to do anything about the other side of sectional caving in saying in is normal wear and tear… We also just filed a claim on a bed frame as the metal brackets and fake wood broke let’s see how this goes. Former delivery drivers for Cory 1st Choice Home Delivery and Bob’s Discount Furniture have filed a proposed class and collective action against the companies and an individual owner over allegedly unpaid wages and unlawful wage deductions stemming from out-of-pocket expenses. I AM GOOFY PEOPLE. You will be automatically registered on our site.